Manaakitanga

We welcome every guest with care, kindness, and respect - treating you as part of our Golden Bay whānau (family).

What It Means

In te reo Māori, manaakitanga is the practice of hospitality, kindness, and care. It’s about making people feel respected, safe, and at home.

How We Practice It

• A warm welcome and personal connection with every guest

• Flexible and supportive if plans or weather change

• Small groups for comfort, safety, and attention

• Sharing stories, local knowledge, and culture

• Going the extra mile so you feel looked after from start to finish

“We felt like family, not just customers.” ★★★★★
“The guides were so kind and patient - we felt safe the whole time.” ★★★★★

Why It Matters

Manaakitanga is at the heart of everything we do. When you paddle with us you’re more than a visitor - you’re part of our story, our coast, and our Golden Bay whānau (family).